< > SHOP POLICIES | K and A’s Handmade Gifts

SHOP POLICIES

REFUND POLICY

PRE MADE EMBRIODIERED KNITS

premade ready to post items can be returned however they must be returned at customers cost (tracked delivery is reccommended) in original state with all addition items that were in the parcel i.e cotton dust bag - refunds will then be processed once i receieve the item back in the condition it was sent in.

PERSONALISED KNITS

Due to personalised knits been made to order i do not accept returns unless faulty (items are returned at customrs cost) if there is a problem with your item please get in touch and i will do my best to help if anything is wrong.

PRIVACY POLICY

this privacy policy describes how K and A's Handmade Gifts (the 'site' or 'we') collects , uses and discloses any of your personal information when you visit or purchase from the website.

collecting your personal informtion:
when you visit the site we collect certain informatio about your devices and interation on the site and any information necessary to process your purchases. we also collect additonal information for if you contact us for additional support or enquires. in this policy we refer to any information that can identify you as an individual - please see the list below for more information about the personal information we collect and why.

device information:

versions of the web brower you use, IP address, cookie information , time zone , what type of sites or products you view, search terms and how you interact with the site.
purpose for these collections: to load the site more accuratly for you performing analystics to optimize your usage of the site.
source of collection: this information is collected automatically when you access the site using cookies, log files , tags , web beacons and/or pixels
discolsure for business purposes: shared with our processor big cartel

Order information:

Examples of the personal information we collect: 
name , Billing address, shipping address, payment information (including credit card numbers) email addresses and phone numbers.
Purpose of collection: to provide you with product and a service to fulfill our contract and to process your payment informtion, arrange shipping and provide invoices and order confirmation. to communicate with you , screen orders for ptentinal risk of fraud and whne in line with the preferences you have shared with us provided you with or advetising related to our products or services.
source of collection: collected from you.
Discolsure for business purposes: shared with our processor big cartel

Customer Support Information

purpose of this collection:
to provide customer support when needed
source of collection: collected from you
discolure for business purposes: shared with our processor big cartel


Minors:
This site is not intended for individuals under the age of 12. we do not intentionally collect personal information of children. if you are the parent or guardian and believe your child has provided us with personal information please contact us to request deletion.

Sharing Pesonal information:

we share your personal information with service providers to help us provide our serices and fulfill our contracts with you, as described above for example:

we use big cartel to power our online store, you can learn more about how they use ypur information on there website : http://www.bigcartel.com/

we may share your personal information to comply with applicable laws and regulations to respond ro a subpoena, search warrant or other lawful requests for information we revieve or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using your personal information:
We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, fulfillment of your order and shipping , keeping you up to date on new products, services, and offers.

Lawful Basis:
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:



Retention:When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision making:if you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor big cartel uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

YOUR RIGHTS

GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Your Personal Information will be initially processed in the uk and then will be transferred outside for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see big cartels GDPR information: https://help.bigcartel.com/gdpr

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
   

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
   
   
   
   
   
   

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track:

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes:

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] 

Last updated: Jan 2022

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here https://ico.org.uk/make-a-complaint/]


Address  :
13 Victoria Avenue
Rotherham
South Yorkshire
S65 2PY